Increase efficiency, reduce costs, improve service, be customer focused...
In this modern world there is no escaping the need for change. It relentlessly drives a demand to significantly improve performance and to do so continuously. Are your people inspired or confused by this challenge?
empirical specialises in delivering customer-focused change management and business transformation solutions. Over the past 10 years it has developed the e-mpirical experience™ a honed and revised methodology that involves those who are at the heart of delivery and enables them to capture, evaluate and enhance what they do from two perspectives: customer and bottom line.
Working in partnership with you, empirical will enable you to revise existing processes, practices and systems appropriately and ensure your people develop the confidence, knowledge and skills needed to build an organisation committed to raising satisfaction, increasing efficiency, and continuing improvement.
Well goodbye to the old and welcome to the new. Happy New Year to all our clients present and future. December saw empirical complete another installation of our neighbourhood learning centre solution in West Berkshire.
In early 2012, e-mpirical undertook research to understand the collection rates of those local councils that operate Decriminalised Parking Enforcement (DPE). More than 300 local authorities currently operate DPE and the income raised from these is in excess of 300M GBP. Anecdotal evidence suggests that collection rates of around 75% are usually achieved with cancellations and non-payment making up the balance.
The debate that has been raging for the last 5 years in UK local government has largely centred around setting up the one 'Golden Record' for citizens and usually surfaces at the time a new CRM system is being proposed. It is not unusual for a local authority to have more than 50 different systems containing information about a citizen.